Refund and Cancellation Policy
Refund and Cancellation Policy
Effective Date: May 27, 2026
1. VIP subscriptions
DitonaChat VIP subscriptions are recurring digital service subscriptions processed by Stripe. Available billing periods may include daily, weekly, monthly, and yearly plans.
2. Cancellation
You may cancel your subscription at any time through the Stripe Customer Portal from the Plans page. Cancellation normally prevents future renewal and your VIP access remains active until the end of the current paid billing period.
3. Refunds
Because VIP access is delivered digitally and begins immediately after successful payment, we generally do not refund partially used billing periods.
We may provide a refund where required by law, where there was a confirmed duplicate charge, or where we confirm that a technical billing error prevented access to the paid service.
4. Renewal reminders and failed payments
Stripe may send invoices, receipts, failed-payment notices, or subscription-management messages depending on Stripe account settings.
5. How to contact us
For billing questions, contact info@ditonachat.com and include the email address used for your subscription and the approximate payment date. Do not send full card numbers.